Pauline's story: Support for the whole family

Pauline loves nature, fishing, and photography—a passion she continues to pursue because of the support she has received at home, including help with symptom control. She values time with her partner, Henry, and sister, Christine, cherishing precious moments together.

“We all love nature, and we like to be outside. Pauline has been taking pictures out of the window from her bed at the Hospice. She can look out and see trees and birds in the garden. The camera has a nice zoom lens, so she can still do what she enjoys,” shared Christine.

“I said to the team that they couldn’t have given me a better window to look out of, I like spotting the owls and the pigeons and taking a picture if I see something of interest,” added Pauline. “Family means a lot. Henry and I both have the same interests, too, which works out well. Without him right now, I’d be lost.”

Promptly after the family contacted the Hospice, and before her time in the Pembury Ward, Pauline started receiving support at home. “The Outreach team gave us a phone number and if we had any questions, any time of day or night, we could call,” Christine explained.

“My experience from the very beginning has been that nothing was ever too much trouble,” Henry added. “If I phoned the Hospice, they always gave an answer or helped me in some way, whether signposting or practical advice. Always.”

“They’ve done a brilliant job of getting everything right. Pauline is treated like a person, not a patient.”

Pauline concluded, stating that hospice care should not be feared: “Don’t be afraid of approaching the Hospice, they’re there to help you. It’s the best care from the nicest people.”

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“They’ve done a brilliant job of getting everything right. Pauline is treated like a person, not a patient.”

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